Securus Technologies


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Working of Securus Technologies – What They Offer to Inmates

Jail Phone service – Securus Technologies Features

Different types of communication options are offered from Jail phone services, such as Securus Technologies. They offer options such as prepaid, prepaid calling cards, Direct and Debit options. You can also access voicemail messaging services as well as others. With such a service, the family can accept calls from anywhere in the country and family and friends can make use of electronic mail for keeping touch with inmates. However, the availability of the different services offered by this jail phone service will depend on the particular correctional facility. Here are the details of their services:

Accepting Calls Anywhere

With the help of the service from Securus Technologies, families can provide a list of numbers on which they can receive calls from the inmate. All they need to do is input a user identification number in order to receive the call from the inmates at the numbers that they have registered with Securus Technologies. They will never miss a call from the inmate even if they are in another location, so long as they register that number beforehand.

First Call Connect

The inmate is permitted to make a first call, which is restricted to a brief conversation, to his family or friends. In this way, with the help of First Call Connect, he can alert the family or other party to initiate the service by opening an account. The Securus Technologies system itself prompts the party to open an account as soon as the conversation is finished.

Prepaid option for Calling Cards

There are several denominations of calling cards available for inmates to purchase, so that they can make calls from the correctional institution, but these should be available at the center.

Prepaid or AdvanceConnect Account

This is a prepaid account option offered by Securus Technologies. By making payments towards this service, users can access following features:

  • Users can receive calls from inmates on their mobile phones or at their home numbers and also via Internet phone services.
  • Users can offer multiple phone numbers, so that they can be contacted on any phone on their  registered numbers list.
  • Users can access information related to their account at all times throughout the year through the automated phone system or by going to the Securus Technologies website.

Direct Bill Account

This service from Securus Technologies can be accessed through Evercom or T-Netix. They provide the service of maintaining as well as activating the Direct Bill Account. All charges are invoiced by them with a separate bill for each month and when the user nearly reaches the end of the call limits, they are served with a reminder.

Using Debit Accounts

The user can also apply for a Debit Account. Through this service provided by Securus Technologies, inmates are able to make calls from jail. The inmates make use of the fund in their trust fund account for making calls. This is also advantageous to inmates, as they can maintain and keep track of their calling accounts.

Leaving voice messages

Another service, known as the voicemail system, is offered by Securus Technologies whereby the user can leave behind voice messages. Even if the person is not available when the inmate calls them, the inmate can leave behind any voice message he wishes in order to be able to communicate at any time.

Sending emails

A secure system of sending emails is also enabled, so that family or friends can send emails to the inmate in the correctional facility. They can send any number of email messages they wish in a day.

Information services are automated

The automated service from Securus can be installed at the correctional institution. There is an automated system that answers all questions from the caller, thereby preventing several problems the family or friends may have to faces, such as dropped calls or being placed on hold for long periods of time.

Don't miss our guide to making Jail Phone Calls. Learn more about Jail Telephone Providers, Jail Phone Service or Contact Us.

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