Global Tel Link (GTL)
GTL or Global Tel Link offers jail phone services for the family and friends of inmates. They can set up an AdvancePay account, which is a prepaid calling account. These accounts can be organized for their existing telephone numbers and can be paid for by credit card or money order. GTL also accepts checks or payments made through Western Union for their Advance Pay prepaid calling program.
Chat for Free
When the inmate calls the family or friend for the first time, he can use the free chat feature. At this time, the system prompts the called party to create an AdvancePay account with GTL. However, this chat feature is a one-time service that the inmate can access initially to the called party. The call begins with the regular pre-recorded opening message sent to the called party announcing the details of the call: the name of inmate who his calling, the name of the facility and a message informing the called party that the call could be monitored and recorded. The recorded message also provides a full explanation of the AdvancePay option and the free chat feature. In the event that collect calls are not allowed for that telephone number, they can either accept or reject the call.
The jail phone service, GTL, then makes the connection with the inmate if the call is accepted and both the parties can talk using the free chat features. Once the chat is over, the automated message breaks in and the family or friends have the option of setting up an AdvancePay account so that they can accept the calls that the inmate makes to them in the future.
How does the AdvancePay account from GTL work?
Inmates can call the telephone number of the family or friend without the restrictions that are usually posed by standard billing, with the help of the AdvancePay option. Sometimes, the particular telephone number is restricted from accepting collect calls from the inmate and in this case the automated operator from GTL will inform you with details of the AdvancePay option. The family or called party can then create their prepaid account for that telephone number with a payment, either through MasterCard or Visa in denominations of $25 or $50. When the payment is made, the parties will be connected again and the call cost will be deducted from the AdvancePay account with GTL. However, if you are not able to set up the account immediately, your free chat call with the inmate will be cut off and you can call their toll-free number 1-800-483-8314, and create an account later.
When the prepaid amount for the AdvancePay service reaches an amount that cannot be used even for a one-minute call cost, the subscriber is automatically offered the option of recharging the account. The transactions take place in real time and when an inmate makes a call to his family or friend who has an AdvancePay account with GTL, the money gets deducted from the prepaid account immediately after the call. However, there is also an option for closing the AdvancePay account and getting a refund of the money or remaining amount in the account. This can be done within 3 months of the last call by giving notification to GTL. The system will charge an administrative fee of $5 and close the account, offering you the balance. If you do not use the account for a period of more than 90 days, it is automatically closed, and the credit will no longer be available.
Prepaid Call options for Inmates
Inmates can also opt for vouchers available at the commissary of their facility. With these prepaid vouchers, they can access direct dialing and have control over their calls with the added benefit of providing revenue for the facility.
Prepaid Vouchers – Keeping in touch with family – Keep in Touch Vouchers
Global Tel Link offers keep in Touch vouchers for inmates, which can be bought from the commissary for making prepaid calls. After the inmate has bought the vouchers, he can call his family, friends or any other number by going to the inmate phone. The cashing process is initiated by selecting menu option 5. The system will automatically prompt him to enter his PIN number and the voucher number. If the voucher is valid, the amount gets transferred to the PIN account of the inmate. He can then start making calls by specifying the call type and his PIN number. Once it is cashed, the voucher is no longer necessary and there is no fear of it being stolen or lost. If the family or friends of inmates want to set up such an account for them, they can put money in the commissary account and the inmate can use it to buy vouchers. While leaving the jail, the funds stay in the debit account, which can either be deactivated or used again if the inmate comes back to the jail and wishes to make prepaid calls from the same account.
Call control feature
Just like other collect calls, the prepaid calls are also controlled and subject to verification and validation before they are put through. The system operates based on the GTL platform and must be subject to all the usual restrictions of inmate calls, involving restrictions on the duration of the call, the time in which it is made, the numbers that are allowed and any other restrictions that are normally applicable.
Written request for refund
The inmate can also have a refund of the amount paid by having the commissary or facility make a written request on the inmate’s behalf. The request must be made providing all details of the commissary or facility name the PIN number, the inmate’s name, etc. The request must be made to GTL and will only be considered if it is forwarded by the commissary or the facility.
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